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Policies and Consumer Information

ABCJ wants to best serve its customers. In order to do so, it must set clear boundaries and policies so that both parties can benefit from the services being provided. We urge you to please scroll below and read our policies and other relevant information before purchasing any of our products.

Our Policies

Consultations

All consultations require a $15 fee. Consultations include discussing an idea for a design through while the CEO helps bring your vision to life. If you choose to just use the design without the CEO physically creating it, it will be $20 instead of $15. If you choose to let the CEO bring it to life then the price will remain in the $15.

Booking

If you need to schedule a consultation or a fitting, you must arrive on time or communicate if you are running late in a timely manner. Every 30 minutes after your scheduled appointment time will be charged a $5 fee. If you need to cancel or reschedule any kind of event or appointment, you must do so at least 48 hours in advance.

Deposits

All custom pieces require a $15 non-refundable deposit. Full break down of the cost is available to each customer. Custom piece costs include cost of materials, consultation /design fee, cost of labor, and shipping. You can request a quote at the beginning of the service but any changes to the design changes the fee. 

Our Promise

We promise to provide good, sustainable, and high quality pieces that you love. If you don't we will work on it until you do. ABCJ serves the people not the other way around!

Refunds, Returns, and Cancellations Policy

Refunds

​At ABCJ, we are committed to providing our customers with the highest quality products and services. We want you to be completely satisfied with your purchase. However, we understand that there may be situations where a refund is necessary. This Refund Policy outlines our guidelines for refunds.

  1. Eligibility for Refunds:

    a. Product Returns: We accept returns and provide refunds for products that are damaged, defective, or not as described. To be eligible for a refund, the product must be in its original condition, with all accessories, packaging, and proof of purchase.

    b. Services: Refunds for services are considered on a case-by-case basis. If you are dissatisfied with a service, please contact our customer support team to discuss your concerns.

  2. Refund Requests:

    a. To initiate a refund request, please contact our customer support team within [number of days] days from the date of purchase or service delivery.

    b. To request a refund, you may reach us by [contact information, such as phone number or email]. Please provide the following information: - Your name - Order or service reference number - Description of the issue or reason for the refund request - Any relevant supporting documents or images

  3. Refund Process:

    a. Once we receive your refund request, we will review it and assess your eligibility for a refund. We may contact you for additional information if necessary.

    b. If your refund request is approved, we will process the refund within [number of days] days. The refund will be issued using the same payment method you used for the original purchase, unless otherwise agreed upon.

    c. You will receive an email confirmation once your refund has been processed.

  4. Non-Refundable Items:

    a. The following items are generally not eligible for refunds: - Custom or personalized products and services - Gift cards or certificates - Downloadable digital products

  5. Cancellation Policy:

    a. If you wish to cancel a product or service order, please contact us as soon as possible. Depending on the stage of processing, we will assist you with either a cancellation or a refund, in line with this policy. By moving forward with the service, you agree to pay for the service in full once the product is complete. If there is a disagreement about the outcome of the product after it has been reworked 3 times, you are entitled to 50% of your money back not including the deposit. 

  6. Contact Information:

If you have any questions or concerns about our Refund Policy, please feel free to contact us:

abrokecollegejawn@gmail.com

Please note that this Refund Policy is subject to change, and the most current version will always be available on our website.

Last Updated: 10/28/23

By making a purchase with ABCJ, you agree to this Refund Policy. We appreciate your trust in us and will do our best to ensure your satisfaction with our products and services.

Shipping Policy

Shipping

ABCJ is dedicated to providing a seamless and reliable shipping experience for our customers. This Shipping Policy outlines our procedures and guidelines for the shipping of products to ensure that you have a clear understanding of how your orders will be delivered.

  1. Shipping Methods and Timeframes:

    a. We offer the following shipping methods:

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    - Standard Shipping: [2-8 business days, price varies depending upon location]                                  - Express Shipping: [1-3 business days, price varies depending upon location but usually more expensive than standard shipping] 

  2. b. Shipping times may vary depending on the destination and product availability. The estimated delivery times are indicative and not guaranteed.

  3. Shipping Costs:

    a. Shipping costs are calculated based on the shipping method selected, the weight and dimensions of the products, and the destination.

    b. You can view the shipping costs during the checkout process before finalizing your order.

  4. Order Processing:

    a. We strive to process and ship orders as quickly as possible. Orders are typically processed within 2-3 business days after payment confirmation.

    b. In some cases, there may be delays due to high demand, product availability, or other unforeseen circumstances. We will make every effort to keep you informed about the status of your order.

  5. Shipment Tracking:

    a. Once your order has been shipped, you will receive a tracking number via email. This tracking number will allow you to monitor the progress of your shipment and estimate the delivery date.

  6. Shipping Restrictions:

    a. We currently ship everywhere in the US. If your location is not in the US, please contact our customer support team to inquire about shipping options.

    b. Please be aware that some products may have shipping restrictions or requirements based on your location. We will notify you of any such restrictions during the checkout process.

  7. Shipping Address:

    a. It is your responsibility to provide accurate and complete shipping information during the checkout process. We are not responsible for orders shipped to incorrectly provided addresses.

  8. Shipping Issues:

    a. If you experience any issues with your shipment, such as delays, damages, or lost packages, please contact our customer support team as soon as possible. We will work to resolve the issue promptly.

  9. International Shipping:

    a. For international orders, please note that customs and import duties may apply. These fees are the responsibility of the recipient. We recommend checking with your local customs office for more information on these charges.

  10. Contact Information:

If you have any questions or concerns about our Shipping Policy, please feel free to contact us:

abrokecollegejawn@gmail.com

This Shipping Policy is subject to change, and the most current version will always be available on our website.

Last Updated: 10/28/23

By making a purchase with ABCJ, you agree to this Shipping Policy. We appreciate your trust in us and will do our best to ensure a smooth and reliable shipping experience for your orders.

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